1. Data We Collect

• Personal details such as name, email, phone number, and billing information.
• Pet information including name, breed, age, and medical history.
• Usage data such as device type, IP address, browser details, and app interactions.
• Payment details processed securely by third-party providers (we do not store full card information).

2. Purpose of Data Processing

We use the collected information to:

• Provide veterinary care and manage appointments.
• Maintain and update your pet’s health records.
• Send reminders for vaccinations, treatments, or visits.
• Process payments securely.
• Improve the performance and usability of our website and app.

3. Legal Basis for Processing

We respect your privacy and do not sell or trade your data.

• Contractual necessity – to deliver the services you request.
• Consent – for marketing communications and optional features.
• Legitimate interests – to improve services and ensure security.
• Legal obligations – for compliance with record-keeping or regulatory requirements.

4. Data Retention

Your data is kept only for as long as necessary to provide our services or meet legal requirements. Once no longer needed, it is securely deleted.

5. Sharing of Data

• Licensed veterinarians and clinics (to provide medical services).
• Payment providers (to process transactions securely).
• Trusted third-party service providers such as hosting, analytics, and support platforms.
• Legal authorities, if required by law.
• We never sell or trade your data.

6. Your GDPR Rights

• Access a copy of your personal data.
• Request corrections or updates to your information.
• Request deletion of your data.
• Restrict or object to certain types of processing.
• Withdraw consent at any time.
• Request data portability (a copy in a usable format).
• File a complaint with your local Data Protection Authority.

7. Data Security

We use encryption, secure servers, and strict access controls to protect your information from unauthorized access, alteration, or loss.